Match your town to the administering agency
South Shore Community Action Council administers Home Energy Assistance Program applications for the towns on its service-area list. Checked November 6, 2026, that list includes all 15 Cape Cod towns, Martha’s Vineyard’s six towns and Nantucket. The application starts with the household’s location; the agency determines eligibility.
Gosnold is not named on SSCAC’s published list. For that town, or any uncertain address, use the Massachusetts HEAP provider locator or call 800-632-8175 to establish the responsible agency. The state says HEAP applications are free. Use the application links on the official state or agency page.
Use the application line or arrange local help
On the Cape, SSCAC’s office is at 133 Falmouth Road, Building 1, Suite E, Mashpee. Its locations page labels 508-778-0870 as an information-only number. For help completing an application by phone, SSCAC directs applicants to 508-746-6707 or 877-383-5243. Confirm an appointment before travelling with paperwork.
On Martha’s Vineyard, Dukes County Public Benefits Access offers fuel-assistance application help through SSCAC. The county lists 9 Airport Road, Edgartown, and 508-696-3844. Ask how to arrange intake and follow-up for your household.
For Nantucket, SSCAC’s outreach directory lists Nantucket Food, Fuels, Rental Assistance at 2 Madaket Road, telephone 508-901-1320. Call for the current intake arrangement before going; the directory entry does not publish an appointment timetable. These island contacts help with the application process rather than replace the administering agency.
Gather the household paperwork
SSCAC asks for the last four weeks of gross income for household members 18 and older, with evidence of each income source. Adults receiving income for a minor need that proof too. Self-employed applicants need the previous year’s complete federal tax return and schedules; full-time students need school documentation.
Its checklist also includes the household head’s photo ID, citizenship or immigration-status evidence, everyone’s birth date, complete electric and heating bills, and housing-cost records such as a lease or mortgage, insurance and property-tax documents. It lists water or sewer bills as well. Ask staff what applies if a document is missing or does not fit your household.
The agency’s required-forms page is headed 2026–2027 and supplies forms for situations such as no income, odd jobs and proxy authorization. Let the intake worker identify the additional form needed. Keep personal documents for the official intake channel.
Finish the online step and keep a follow-up record
SSCAC calls its online submission a pre-application. It must be signed and submitted to trigger a staff follow-up call. That call reviews the information and identifies missing documents. Starting a form alone does not complete this step.
Write down the agency or intake site, the date you applied, the channel used and any documents still requested. At the next contact, ask whether the application is complete and how to check its status. Keep the response with the application record. An application is not an award decision.
The state describes assistance toward primary heating costs for the November 1–April 30 period. This guide routes an application; it does not estimate a household’s benefit. Ask the administering agency about your circumstances, including heat included in rent or an urgent heating problem.
